Dispatch times – We aim to ship within 1 – 2 working days unless otherwise stated, we’re currently working to same working day despatch for all orders placed before 2pm Monday to Friday.
We’re sorry, we’re not able to ship internationally at this present time.
Orders paid for using Paypal will be shipped to your Paypal shipping address – please ensure this is correct before placing your order.
All stencils have been laser cut in-house using FDA compliant food grade film and are intended for cake decorating use, however, they would also be suitable for craft uses.
We recommend washing in warm soapy water and thoroughly drying before use. Store the stencils flat.
Some stencils may have slight yellowing around the cut marks, this is perfectly normal and is a part of the laser cutting process.
Some stencils, because of their intricate nature, may need a piece of tulle netting stretched over them prior to scraping royal icing through, to avoid any bleed. We recommend holding the stencil around the cake before using to see if this is a requirement.
The stencil may be cut down to size using a sharp craft knife or scissors.
Pattern area sizing has been given on the listing, please email if you have any questions on sizes. Depending on the circumference of your cake size you may need to use your stencil to make a number of passes moving around the cake until you have covered the circumference.
Embossers have been manufactured in-house using food safe acrylic. We recommend washing in warm soapy water and thoroughly drying before use. Not recommended for dishwashers. Use and store carefully as some acrylic items are fragile.
None of our items are toys.
It is our aim to provide complete customer satisfaction. If you are unhappy with your purchase, email firstname.lastname@example.org in the first instance with your enquiry and we will aim to resolve the situation. We do not refund postage costs if you change your mind about your purchase or it isn’t what you expected.
If you are unhappy with your purchase you have 14 days from date of receipt to let us know that you’d like to return your item/s, simply email email@example.com with your complaint and we will send you return information. Item/s must be returned in their original condition, unused, upon which your refund will be issued by the method originally used for your purchase. Please note you will be responsible for covering postage costs in this instance.
In the unfortunate event that an item/s is damaged or defective in any way please let us know within 48 hours of receipt, and if possible provide photographic evidence. We will either send out a replacement or provide a refund for the item/s, including delivery costs, by the method in which you originally made payment.